The traffic outside is manic and hence it's diffic...

The traffic outside is manic and hence it's difficult for cars to wait there to pick-up/drop-off passengers. Once you're up the escalator, things are better off. The place is well managed, it's clean and the platforms are easy to access. The ticketing floor had a bathroom, some food stalls. Once on the boarding floor, there are staff and signage to ensure people wait at a safe distance and from my experience, people, now, wait in queues to board. So, overall, in my opinion, three-stars.