We wanted to go with a reputable company that coul...

We wanted to go with a reputable company that could give us the confidence that our home investment was protected with a solid and reliable roof for many years to come. We chose Genesis because, though more expensive than other quotes, a roof is a big deal and we liked their promise of professionalism and warranty. Come down to it, they talked a big game of project managers and inspections, but far under delivered on those promises. There was reluctant involvement from the project manager (we had to call our sales rep multiple times to even reach the project guy because he would not return our calls). Meanwhile, they started sending us billing statements before any of our complaints were addressed or responded to. See below .

Pros:
-Fast response time. A rep came by with a quote and presentation within a day and the work was done in a week.
-Fast work time. Out and done in three days, close to their 2 day promise.
Warranty
-Hard workers. The roofers worked on a 100+ degree day, and they worked hard.

Big cons:
-Cut power to our AC/Heat. Tried our AC after the work was done and it would not turn on. We called to report this and they asked are you sure it worked before? no apology or offer to come inspect. Of course we were sure, we just completed a home inspection during our buy! After two weeks of calls, they sent their roof guy out to inspect, who then told us everything looked fine on their end, but admitted he knew nothing about power he s just a roofer and all the cables seemed to be in the right places . Two more weeks of calls went by before they sent an electrician to look at it. The electrician notified us that the power to the unit had been cut by the roofing team during their demo work. It took him all day in and out of our house clearing hallway cabinets and closets throughout the house (without a mask during COVID quarantine, mind you ) to crawl deep enough into the space where he could patch and repair the wire. They never offered compensation (hey, we sent a guy out) and never apologized.

-Caused a new leak in our kitchen. Removed and discarded a cap on an old vent in the kitchen. When it rained the ceiling became discolored and damp. They came back and replaced the cap, but left us to do the repair in the kitchen ceiling.

-Broke a vent pipe causing a second new leak. A pipe above a vent in our bedroom was cracked in the process and caused a large puddle to form on our newly installed $3K bamboo flooring causing minor damage to our floor (that we had to fix). After another few phone calls they came back and inspected and fixed the pipe and acknowledged breaking it, but no apologies or compensation offered.

-Left the roof discolored. Without consulting us, they scraped off large portions of transitional roofing material leaving the roof terribly discolored. Because it is a flat, multilayer roof, it is visible from ground level and is awful looking. Once their work was complete, they told us about it and offered that they could quote us to come back and paint it. Yes, they want to charge us to come back and paint it!!!

Minor Cons:
-Left a mess of gravel and roofing materials around the perimeter of our property. A month later and I m still finding pieces all around in plants, on sides of the house etc. They sell a big zero mess job in their pitch, but didn t deliver on that. We ll have to pay a professional to sweep it out of the terracotta shingle overhang around our door. Meanwhile, I ll continue to pull the sticky bits out of my potted geraniums.

-Allowed roofing material to fall into roof vents so that it came out in sprinkles over time. Came home to find our white bedding peppered with roofing material black and white gravel substance, some sticky black pieces.