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Review of DoubleTree by Hilton LAX

Stayed here for a Leisure weekend in LA. The lack...

Stayed here for a Leisure weekend in LA. The lack of communication and miscommunication started to get to me on this trip as I was told different things by different staff members and it could have put a real crimp on an otherwise amazing weekend.

Trying to schedule a shuttle from the airport was about as relaxing as getting a cavity filled. You need to already be at your destination airport to schedule a pickup which is fine, however, I ended up waiting well over an hour before getting picked up and the van wasn't even marked with the hotel information. The shuttle back to the airport was even less comfortable because the driver was on the phone the whole time complaining to her coworkers about the hotel not updating guests on how to get rides.

The included HOT breakfast served in the dining room was amazing. Day 3 was the only day that I went down and there was very little food left on the buffet. I really liked being able to order eggs fresh made my way.

The great debate regarding which hotel chain's beds are most comfortable was officially decided by me on this weekend that it's the competitor's beds that I prefer.

I didn't like being in an adjoining room as this made it really loud for us (a single couple). Didn't really care to hear the crying baby all of the time.

I had requested early check-in which was told to me on the phone, the day before travel, that I was on this list. However, when I arrived to check in, I was told they didn't put you on an early check in list until you arrived.. Incidentally, It did not take them long to get a room ready for me, however, if it had taken less time for my commute from the airport to the hotel, who knows when I'd have gotten my room.

I asked for late check out and again, I was acknowledged and advised they had me down for late check out. Slightly after noon on check out day, they were calling the room to see if I was extending my stay and I advised them of my late check out. They advised they had no record.

I have just begun to start staying at the Hilton brand Hotels and hope this was not what I should expect going forward.