Me and hubby were excited coming to Ritz Carlton h...

Me and hubby were excited coming to Ritz Carlton hoping it would be like other luxury hotel we have been to but after we checked in we find the hotel is not as cool as we have expected.

The room design was just okay. They could do a better maintenance of the hotel. I found the bath tub in my room got yelowish stains clearly was not properly clean from time to time. When I turned on the water, the cold water handle fell off, and the hot water was yellow/brownish. I flushed it out and did 3 times and same thing happened. So we called the engineer to fixed but he said perhaps the room has not been occupied for sometimes therefore the water turn yellow. I was like ...errrrr ??

So we asked to move to other room which the process took quite sometime. Was not impressed as we had to make a few phone calls to check when can we move. Finally one attendant was sent to show us the new room and he didn't know how to open the blind to open the door to the balcony. So he excused himself to get the key or something, the blind was operated electronically by just pressing the button near the bed which we easily found ourselves. So when he came he mentioned he was just here a month at the front desk and never know the room operations.

Apart from these we find that many of the staff are juniors and might be fresh graduates. The management should have trained them properly before put them on duty.

Oh we find the towels on our new room noticeably old and were not white anymore and should have been replaced long time ago.

Positive side was the breakfast is good. And they have many activities I'm looking forward to try today.

My overall review is this hotel does not live up the Ritz Carlton standard.