Jonathan Hung

Review of Calgary BMW

First of all I don't work for BMW nor know any sta...

First of all I don't work for BMW nor know any staff personally, and I don't know where should I begin to describe how gracious and appriciate to Calgary BMW....anyway. Here it is.

I bought my first BMW 328i back in 2008 from Calgary BMW. It was my first Bimmer and the services from the sale staff to finance to delivery was excellent. We had our bimmer back for services for the next 4 years and they all great experiences. I regretted selling that 3 and away from BMW for a while. Last month, I decided to get a used 335XI for my boys who just got their licences and I don't want them to have a brand new car but we still want them to have a good safe car to drive. We met staff ( Alex Timmons) and that's the reason why we ended up with a 2009 335XI with very low mileage on it and almost a perfect car for my wife and my boys.

From the test drive, trade in, negotiation, paperworks, finalizing finance to delivery, Alex attend the whole process with ton of patience with us. He is utmost approachable, friendly, attentive, responsive, duel diligent, careful and hands on with our concerns and questions. We can not ask for more from his great customer service.

2 weeks after we enjoying our new/ used bimmer, I took my car in for detailing and one of the tech there pointed out there were few major and minor hail damages all over the car which we didn't discover all these time.

I contacted Alex the next day and brought our concerns to his attention. Alex was actually still on his holiday but he responded to my email and when he was back at work the next day, he contacted myself and ensured me that BMW will takes care of the concerns and he also brought the issue to BMW management immediately. Alex connected to me in the same afternoon and informed me the plan to rectify the issue. 3 days later I dropped the car back at BMW and Alex arranged a nice courtesy car for me to get to work and the repair finished in 24 hours and I picked the car up with great result to my satisfaction.

If there is a picture in the dictionary for the word " Awesome Customer Service" Mr. Alex Timmons picture should be in it.

We didn't purchased a brand new BMW, just a used one and Alex treated me and my family no less than any other BMW owner. We are truly appreciated him and he made us felt so at ease and have great confident to deal with Calgary BMW in the future, I am definite recommend Calgary BMW and will send anyone I know who looking for a BMW to Alex. Alex you made me feel like you're not only our sale person but like a friend. Thank you so much from me and my family. The car runs great and we all enjoy her so much. Thank you again for your great services.

Jon and family.