They froze the funds of my freelancer and caused h...

They froze the funds of my freelancer and caused huge damage to our relationship and the project was jeapordised. They did this without my authorization. I had contacted them to ask about getting a PM perhaps because we were encountering problems, and they just took it upon themselves to fire the freelancer. When I tried to fix it, I couldnt find a number to call and had to go via their inane chat service with staff who need training and have no clue. They told me that the Terms & Conditions and procedures applied to customer accounts are private and they dont need to share those with customers. This ILLEGAL !! To have T&Cs applied to a customers money and have no right to know what Freelancer will do with it? This is the stuff we expect from North Korea and not Australia. Very dodgy. AVOID AVOID AVOID