I booked a night's stay for my mother, wife and da...

I booked a night's stay for my mother, wife and daughter, who had a connection flight the next day from Delhi to another part of the country.

The good: Booked a Business class room as it had airport pickup and drop complimentary (among other things) as I wanted my family to have a smooth journey to the hotel after a 12 hour flight from Sydney to Delhi with a toddler. Airport pickup and the check-in experience was hassle free.

The bad: One of the reasons why I booked a Business class room was to get additional benefits like a bathtub (useful after a long flight), complimentary breakfast, etc. As my family were jet lagged, they were up at 5 AM and went to have breakfast around 8 AM. Now this is where the problems started. On reaching the lobby, they were asked for the room number to confirm if breakfast is complimentary and on checking they were told that it is not complimentary. The staff is not aware that breakfast is complimentary even for Deluxe room. I had to call the front desk at least 10 times from Sydney to get this sorted. The lady at the front desk would put me on hold and after 5-10 seconds I would get disconnected. I could sense that she was losing patience with my frequent calls but she failed to understand the inconvenience the hotel was causing to my family who were asked to wait. Eventually I was put through to the lobby manager who was asking me for the voucher that gets sent for complimentary breakfast. I fail to understand why you would need voucher for something that is complimentary and included as part of the room. You wouldn't need a voucher to use the bathtub which is included with a Business class room, would you?

While this was getting sorted, my family went back to their room. The lobby manager eventually said that he will add complimentary breakfast to the room "As a gesture" - It is already paid for, so, it can't be a "gesture", it is correcting your error!!

When my family returned an hour later, many hotel guests were coming down to have breakfast and they didn't notice anyone else being asked for their room number to confirm if breakfast was complimentary or not!

I will not be going to any of the Radisson group of hotels in the future.