Disappointing and unpolished manners! Level of ser...

Disappointing and unpolished manners! Level of service and competence of the staff is mildly said inadequate. The first impression is that they are not trained professionally to service their clients and are poorly informed about their merchandise. Their disengaged attitude gave me a feeling that I could not trust their word.
It is also almost impossible to reach a specific store on the phone despite the many staff working there!
I personally no longer feel like shopping from Selfridge's on Oxford Street, which I find it to be a pity since it is an iconic landmark in London.