Vanessa Dumont

Review of Mercedes - Benz of Arlington

I cannot say enough great things about Larry Haney...

I cannot say enough great things about Larry Haney, I was fortunate enough to have the pleasure, yes I said pleasure, dealing with him when purchasing my 2014 E550 Cabriolet! Mr. Haney took every opportunity to go above and beyond to make sure that I was taken care of. The car had to be located and he kept in constant contact with me every step of the way! Mr. Haney did many things that made him stand out in the crowd. I have bought many cars in my many years of driving and this is by far the best experience I have ever had. He was kind and accommodating during the entire process AND beyond. He has kept in contact to see how the I like the car!

Fast forward to this past week, my car, which had 3900 miles on it began smoking and failed to start. Fortunately I was in a safe location. I called roadside assistance and they arranged for a towing company to come and get the car. The closest dealership was NOT Arlington, so they had made arrangements to take it to a closer dealership, since they were all closed. Between the dealership and the towing company I was able to have it towed to Arlington, where Mr. Haney had made arrangements with the General Manager to let me leave the lot with a certified used car since Enterprise had closed. Needless to say, Mr. Haney made sure that I was taken care of, one of the gentlemen on the overnight shift, Lamont, took excellent care of me too, he had the car keys ready and papers needed for me to sign and get on my way quickly.

The service advisor, Kit Cross, also kept in contact with me about the status of the car. They did not stock the starter that was needed to be replaced so they needed to keep the car over the weekend. Mr. Haney and Mr. Cross were able to make arrangements for me to keep the used car until it was fixed due to the inconvenience of time and distance!

I have not had an encounter with anyone at the dealership that was anything but accommodating and I would highly recommend Mr. Haney, Mr. Cross and Lamont (sorry I did not get his last name!!) to take good care of you and your family.

We will definitely consider buying another car from this dealership and salesman!

Again, thanks so much to everyone for making a somewhat stressful time more pleasant!!

Vanessa Dumont