Safa Sharifi

Review of Radisson Blu Gautrain Hotel

Not a great hotel for the price. Check in was 2 ho...

Not a great hotel for the price. Check in was 2 hours later than advertised on website, room was dirty when I got in with marks all over bed and fingernails and dust all over the room. Clearly had not been cleaned and I had to wait another couple of hours for someone to come and clean it. Service throughout is highly impersonal, bordering on rude on most occasions. They have 4 service desks but rarely have more than 1 staffed, inexplicably often having several members of staff huddled around a single counter which results in long waiting times. A 4* which is priced like a 5* but delivers a 3* service at best.