Jonathan Cohen

Review of Petit Ermitage, a L'Ermitage H...

2nd time at Petit Ermitage (for 4 nights). We love...

2nd time at Petit Ermitage (for 4 nights). We loved 2 years ago this hotel with its bohemian atmosphere and its incredible rooftop with pool. However, this thing changes this year: I asked for a second floor The receptionist told me to come back to see the manager. I came back to the end of the day. I came back to the end of the day but the receptionist told me to come back to the ...
In addition, no welcoming or care about when we put staff of the hotel. Everybody was looking at his computer or just talking about forgetting about their guests ...
Too bad as we loved this hotel but now it misses the little things that turns a hotel to exceptional. I do not think we will come back for the next trip and will go 300 feet above the London.

Second time at the Little Hermitage for 4 nights. We loved this hotel 2 years ago and it's true that it still has the same charm with its bohemian decor and super rooftop-pool (unbeatable in LA).
However something changed this year: the day of our arrival, I request a room on the 2nd or 3rd floor (because we had a 1st floor / ground floor). The person at the reception told me to go back the next day. What I do but the person tells me to come back at night. What I do. In the evening the person told me to return the next day ... I'm not ironed and no one has told me about my request.
In addition, it lacked the charm of boutique hotels where people greet you with a smile (except the doormen): this time, no word or looks, each head down on his screen ...
This is a great hotel but it has lost the little something that makes the difference and makes an exceptional stay, difference that is made with a motivated and attentive staff.