This is downright the worst company to rent from. ...

This is downright the worst company to rent from. Do not rent from N Property Group under any circumstances. They are incredibly difficult to reach by phone and do not respond to maintenance requests in an appropriate amount of time. I rented from them from June 2016 through June 2017. My apartment was broken into while living here and three different police officers who investigated the scene told me on three separate occasions that the "break in" was most likely done by someone who had a key to the apartment and then conveniently hit the wall on their way out to make it look like a break in. The only other entity with keys to my unit was N Property Group. I also don't find it a coincidence that all 5 units in my building were broken into in a similar fashion throughout the year I rented here. When I called N Property Group in a panic and told them my laptop and family jewelry were stolen, the receptionist told me she was "not sure what the protocol is for a break in". Later that night when I was able to finally get in touch with the head of maintenance to come change my locks, he gave me a really hard time about having to come out to West Philly at 8 PM on a Friday. Only after I explained to him that my spare key was stolen and that I was living alone did he come to change the locks.

Furthermore, I was not given back my security deposit which I was owed in total (they returned 15% of it). There was a ceiling leak that I reported to N Property Group on multiple occasions through the online maintenance portal which they claimed to have "fixed" multiple times. They took a "carpet cleaning fee" out of my security deposit because they claimed that the apartment smelled of cat urine when I moved out... I don't own a cat. This scent was a direct result of the ceiling leaking onto my carpet and the negligence of N Property Group to come and fix the leak. When I told them I didn't have a cat, they said that the smell must have been dog urine - however, my dog was fully house trained prior to living there and did not urinate on the carpet. Multiple other fees were also taken out of my security deposit because they expected me to have my apartment professionally cleaned before I moved out but never communicated this to me and did not write this in the lease.

In conclusion this company is incredibly unorganized, unprofessional, and negligent. Throughout my experience I learned that N Property Group cares much more about benefitting financially from their tenants than they do about providing safe living spaces for paying tenants. I will never rent from this company again and I truly encourage others to do the same. By not renting from N Property Group, they only thing you will be missing out on is getting taken advantage of and complete unprofessionalism.