I am currently a guest. We booked our honeymoon at...

I am currently a guest. We booked our honeymoon at this specific location based off of a picture of the rooftop. My wife was told at check in there is no roof. Then we learned it was part of the presidential suite only.

The hotel is beautiful and the staff have been accommodating. However my wife is very very disappointed, as am I. We only booked this hotel for the rooftop- which is not accessible.

VERY unsatisfied.