Shona Rix

Review of Hotel Pennsylvania

My elderly, disabled mother went downstairs to hav...

My elderly, disabled mother went downstairs to have a cigarette. She had our room key, but nothing else. She knew what floor we were on, but had forgotten the room number. EVERYTHING was in her name. The desk wouldn't even let her call my cell to come get her or bring her ID. They wouldn't tell her what room it was (understandable with no ID) BUT all they had to do was ask her ANYTHING about our 4 night stay. Anything. It was ALL in her name. SS# address, phone number... Credit card used. IT WOULD NOT HAVE BEEN HARD. The manager wouldn't even help her. He acted like he didn't know what a hotel house phone was. Please. The rooms are slightly larger than a walk in closet. The bathroom has two EXTREMELY weak lights. Not even enough lighting for makeup application. There was ONE person behind the desk that tremendous my mother about the time my son and I went down to find her, he gave her the room number after almost an hour. She thought we might have gone to sleep. She was scared and had a panic attack. When I found her she was shaking and crying. This is not a woman with dementia. We had to change rooms for our last night, and she simply forgot the room number. I'm furious. It also took an hour to get a Blanket and extra pillow to our room at 2 am. I will NEVER stay here again.