We had a Signature medium mattress that we thought...

We had a Signature medium mattress that we thought was remarkably comfortable pop 4 springs through the bottom of the mattress.

We noticed it when we were changing the manditory mattress cover. A cover is mandated to keep your warranty.
The BB tech came out to assess the problem. He sent his findings back to the store we bought it at 17 months earlier. The store manager then called my wife and declared they would not cover it.

I then called that manager and got an unitelligent, low class salesmanager on the phone, he happened to be the man who called my wife. I explain my consumer rights and the immediate action I would proceed to take if they would not honor the warranty. Before the call was over he told me that they would now BUILD us a new replacement mattress.

Two weeks later they delivered the replacement mattress. We knew that night that we had been delivered an inferior mattress with a much less spring count per foot and a lessor grade of pillowtop foam.

The very next day my wife called him again. He told her nope, we are done with your mattress replacement. I then called him up and we got into an argument. During that argument I used some choice curse words.
I hung up and knew I would be heading down to argue it out. But before I did I visited two other Brooklyn Bedding stores and laid on the same superb mattress. That convinced me that we were certainly given a grossly lesser mattress.

We finally went in person to the store and met the snake oil salesman. He argued his point. Rather them me clocking this mental midget in the jaw I left before I lost my temper again.

The following Monday I reached a very helpful customer service girl. She put the district manager in touch with me. He is another snake oil salesman. He said he will replace the mattress but I need to pay them an $89.00 delivery fee and there will be no warranty of any kind on this next mattress. He had me over a barrel so I agreed. I week later they brought us out another mattress that is as great as our original mattress.
The lesson to learn from this experience is that Brooklyn Bedding will do morally wrong underhanded things to line thier pockets.