Mitch Devore

Review of AMP Security

Below is my experience and some of the thoughts ma...

Below is my experience and some of the thoughts may be conjecture but it is how it feels to the customer.
Knocks on the door. Nice guy, connects well, seems genuine, describes their stuff and asks if i am interested in hearing more. Calls his manager who comes over from another house.

The have and app or a picture of one they pull up with police reports and say they're in the neighborhood because the cops have asked them to serve our neighborhood due to recent events. Doubtful, feels like public information. not private stuff sent to their company to serve our community.

Manager that comes over is nice as well but very sales tactic heavy. you feel it in compliment and attempt at a connection. They say they are in the neighborhood to offer a super special deal to couple of houses so that their signs are already up when the sales team comes in next. the supposed deal is basically all your equipment is free you just pay the installation and monthly payments (which is a lie and I'll get to that). This also sounds like sales trash and as far as me and my neighbors know a sales team never followed up. theres a reason why I'm talking to a sales manager now.

I mention I've been interested in a security system for my family but I'll need to talk to my wife. I'm told there is a 5 day trial and they are already here with their installation team so might as well do it. (the free trial is actually 3 business days and this was a Friday. This felt like a way for them to trick you into being stuck in a contract when you contact them on the fourth business day and are now locked in to a 5 year contract). I say no I need to talk to my wife so I'm going to call her real quick. Before I call Sales man asks me if I want him to talk to her so he can explain it well. No, I want to talk to my wife. "What if we wave the installation fee, can we do it right now?" Fine, I have zero invested other than the first $30 month fee which I should get back if i don't like it in what I believe to be 5 days.

I'm told I'm getting x-thousand dollars worth of equipment for free. My monthly is $x per months and if i sing up for their "loyalty" program that bill will get cut in half after the 5 years. "wait, am I just paying off the equipment over x months?" I'm assured I'm not.

Well for their loyalty program they require your social security number, which they then open a loan in your name through a separate company to finance the equipment. This is the most ridiculous part of all this. I asked many questions and never got a straight answer. The best I got from the Sales guy and from corporate is that "helps cover the entire thing" meaning installation, equipment, everything. It's absolutely shady and completely untruthful

When signing documents, you are doing it on a phone. So the screen is small and you're just pointed to sign, not read through stuff and sign.

As a customer I felt lied to in multiple ways even if it was just "misinterpreted" on my part.
1. the police told use to come knock on your door
2. your getting a special deal and different team will come through later
3. you have 5 days to cancel but thats actually just 3 days and the service doesn't start actually protecting your house til after 7 days
4. NO WE AREN'T GOING TO OPEN A LOAN IN YOUR NAME AND DISGUISE IT AS A LOYALTY PROGRAM. When you cancel, customer service you have to call the loan company separate to end payments.

I felt lied to and that my relationship with my wife was disrespected by the way I was pushed to exclude her from the conversation.

I put two stars. The guys I dealt with were very nice even if I felt my main point of contact dumped me off on customer service as soon as I said i was ending my trial period. The real reason for getting 2 stars is because of they were true to ending the contract within the trial period and my $30 was refunded. Customer service was generally nice and helpful even if I did have to follow up to get a call back.