Darren Emery

Review of Phoenix HSC

I have recently undertaken the NGC Course with Pho...

I have recently undertaken the NGC Course with Phoenix via distance learning. As a cohort we have all kept in touch. The tutor Rachel was particularly good, knowledgeable and had a good sense of humour.

As a cohort we were told that we would receive a textbook to support learning as no attendee wanted to print the 400-page online version. Despite a company representative agreeing to this they have since stated that was a miscommunication error and no textbook would be sent out. As you can imagine this was not what we were expecting.

It also appears that a number of the cohort have been charged vastly different fees for the course. A number of the cohort were on the classroom course which was cancelled due to COVID-19 and were moved without much option to the Distance Learning option with no reduction in cost!

It s a shame that Phoenix have treated us all in this way. I fully intended to book more courses which I discussed with the tutor on a 1-2-1 basis. However, as they say once bitten twice shy!

There are many other providers out there that stick to their commitments to their students and keep in touch! Despite completing the course more than 8 weeks ago and submitting the NGC2 Project nearly 3 weeks ago there has been no contact on exam dates with exception of a post on Facebook.

I would not recommend Phoenix for NEBOSH qualifications.