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David McDaniel

3 years ago

Stayed there this past labor day wknd, i was enjoy...

Stayed there this past labor day wknd, i was enjoying my stay until I realized there had been a $400 incidental fee (which was not specified when i was asked for a credit card for incedental fees) so i shrugged that off. The Hotel was nice and clean and was comfortable, but as soon as i got home i noticed i recieved an additional charge of $25 on my card. When i called to speak to the accounting department the rep said that fee was a beach chair fee? Keep in mind i never seen this fee on the print out during my stay or on the itemized print out when i checked out, and also keep in mind i paid resort fees out of $209.56 that i owed to the hotel for parking, microwave, resort fees and a meal at the restaurant on site, but never anything about a beach chair fee!!!!!When i asked the rep why was that not on my original bill her reply was "they brought the beach chair card after i checked out" but i never even went to the beach, i didnt have time to!!!!! Then tell me what 5 star hotel has you pay $30 additional for a microwave in your room if you want one? lowes does!!!!! Moral of the story is it's a great stay however when your bank account gets nickpicked to death you'll wish you'd stayed somewhere else!!! I will never support another lowes here or anywhere.

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