Great APP and competitive rates, however, not so g...

Great APP and competitive rates, however, not so great in terms of going out of their way to accommodate a customer who lost a (flight) connection and needed to extend the return time by 8 hours. I was literately told to "deal on my own directly with the (hotel) valet parking". Luckily, the hotel (Hilton) was kind enough to offer me a voucher for 12 additional hours at no charge (as opposed to the $25.00 daily regular rate). Thank you HILTON !!