I took my vehicle in on 10/02/2018. I received a ...

I took my vehicle in on 10/02/2018. I received a week and half later. My service adviser did not keep me updated as expected. When I received my truck back after requested services were completed. I spoke with the service manager and the adviser and explained to them that the way my situation was handled is not good for business.The adage of the customer is always right may not be true, but when you are not forthcoming with the customer it gives leaves a bad taste in their mouths. I found that my fluid levels was not filled as stated on the receipt. I do appreciate that Legacy Ford covered the rental fee. I am on my third trip dealership to rectify that was not done the first time. Oh! I was also told an appointment is not an appointment for service but it is for you to bring your vehicle in. That was a bunch of bologna. I understand being busy but this is not my first uncomfortable interaction with services at Legacy Ford.