Samantha Strong

Review of Downtown Honda of Spokane

I took my car on for its 1st oil change on Saturda...

I took my car on for its 1st oil change on Saturday morning. I knew Saturday would be busy, but they told me it would be no more than 1 hour and 15 minutes when I scheduled it a week in advance . 2 hours went by, I called and no one knew what was going on. Called back 15 minutes later and my car was JUST being taken in for its oil change. They had my car for 3 hours and then had to rush it through because I needed it for other obligations that I thought would be no problem to attend. Their sales team is awesome! Hopefully their service department was just having an off day, and next time it will be better.