I would give them zero stars if I could.

I would give them zero stars if I could.
They sent out a letter on the first and I receive it in 4 days.
The letter states to pay the maintenance fee by the 31st of the month, so I send it out as soon as I can...on the 15th of the same month. A week later they send a late fee along with the payment, and a letter stating maintenance fees are due on the 1st of the month. First of all, how the heck do you make a payment by the 1st of the month when it's sent out on the first (letter clearly states the 1st) and I received it on the 4th. I called twice to make sure they got the payment but nobody called me back.
This company lacks professionalism and customer service.

This isn't the first time. I called many times for inquiries but nobody ever follows up with calls.