I got a signature corner suite for 2 night for my ...

I got a signature corner suite for 2 night for my birthday, and while I was there a couple of friends came with a cake, so I called reception and ordered some plates and cutlery to my room. Waited for 30 min and no one came to my room, so I called reception again and was told they where on their way, which it was a lie cuz after that I waited for another 45 min before I decided to go downstairs to the pool bar just to be told very rudely by who I guess was the manager that they had their own food while giving us a look. So at the end I didn't get a birthday wish neither a 5 star service.