On June 30th, we signed a contract to build a home...

On June 30th, we signed a contract to build a home in Justin, Texas, and we absolutely loved the floor plan. However, we had some unforeseen circumstances due to family and location, and we chose not to proceed with the home based on our family needs. On July 2nd, we receive confirmation about the contract, and we received a congratulations e-mail on the purchase of our home. On July 7th, I reached out to the sales agent to inform him of our decision to cancel the contract. He promptly did a follow-up, and he stated that he would send a request to the corporate office to provide us a cancellation form to sign. He also suggested to view some other floor plans, but we were still concerned about the distance from my father and his medical needs. On July 10th, I followed up with him to check the status, and he stated that he had not received any information from the corporate office, which he stated that he would reach out when he received the form from the corporate office. On July 18th, I sent another text to the sales agent checking on the status of the cancellation form, and he shared with me that he had not received the form from the corporate office yet. He stated that he would send for our signatures when he received it. On July 24th, I sent an e-mail to the corporate office asking for the issue to be resolved quickly, and I did not receive a response from the corporate office. Therefore, I called the corporate office, and I spoke to a nice woman that advised me that she could have his direct manager call me back. However, this never occurred. On July 29th, the sales agent reached out to us to share there was a mix up in the corporate office, and they are currently working on the cancellation form, and he would get it to us as soon as possible. This is a document requesting our signature to cancel the contract. Today is August 7th, and we still have not received a document to cancel the contract. The company still has our deposit, and I have yet to receive a cancellation form to sign. It has officially been a month to get a form to sign.

This was just filed with the BBB as well.