First experience was waiting on the phone for abou...

First experience was waiting on the phone for about 15 minutes before I got an operator. However the position attitude was very nice but when it comes to the girls at the front desk I think they all need training courses on how to interact and upgrade their people skills and listening skills.
I informed the front desk that I had to referral letter with the information that she needs she says we have it however my referral was for and MRI and by the time I left there I never got the MRI I wind up with the next rate that I didn't need and the prescription that was prescribed it should have been at the pharmacy that day due to the excruciating pain the prescription was not sent till 3 days later how sad was that