Worst online ordering experience to date. We neede...

Worst online ordering experience to date. We needed a part for our bathroom fans to complete our home inspection and we were sent someone else's order. When we called we were told we needed to wait for the party who received our order to ship it to us. We asked to have another part overnighted to us (due to the inspection) and we were told no, we needed to wait an undetermined time to have it sent by this other person. When we asked for a refund we were told no they cant help us. Now we have no parts and are completely out our money. Absolute WORST customer service and complaint resolution we've ever experienced. I hope people are able to read this before ordering