thanapat pongwattanasuk

Review of Swissotel Sydney

I booked and pre paid the room charge prior to the...

I booked and pre paid the room charge prior to the stay, but then you double charged from the guest credit card without telling the guest. The guest have presented the pay slip when she checked in to show that we have paid, plus we did email the pay slip twice to you before that either. Eventhough, you did not anything or even checked with the team about the payment but double charging the amount. Until now we checked out for 4 days and you void back to the guest card 3 days ago without informing us, plus the guest has to pay for the currency exchange difference due to you charged and void on different days. Its all about your terrible management. Until now we have emailed to your reservation team 3 times asking what you can do for your guest who had very bad or even worst management service from such a 5 star hotel like this, but there is no even a reply to apologize in such an embarrassing mistake at all, not even an email to say you received our emails and working on it!!!!!!.... The word of the worst service would not be enough to describe how you treat your guest. Its sych a horrible...!!!!