A TALE OF TWO VISITS. I am having a problem with t...

A TALE OF TWO VISITS. I am having a problem with the MACBOOK Pro I purchased from Charlotte Street Computers a few years back. It isn't a big problem. For some reason I am losing my Internet connection minutes after coming online. I am computer illiterate so I figured I must have pushed the wrong key or something. I thought I'd stop by the home store and ask if somebody could take a quick look at it. I'm talking no more than a minute or two to see if I had screwed it up. So briefly explain what is going on with my Macbook to the gentleman manning the counter. I asked him if he could take a quick look at my settings and see if I had turned something off, etc. He told me he knew NOTHING about computers and that if I wanted a technician to look at it I'd have to check it in for diagnostic tests. I explained to him that I needed my computer and checking it in really wasn't something I had planned for. I asked again, "Isn't there anybody who can take a minute to look at it.
He reiterated to me that was not possible. At this point I really didn't have a choice so I decided to check it in. The person "checking" my computer had a few questions, i.e., Address, phone number. He asked me to repeat again what was going on with my Macbook. So I repeated to him the problem I was experiencing and as I was explaining the issue he interrupted me, "That's enough. I'm not writing a novel." That was kind of rude but isn't the reason I am writing this review. So after 10 minutes or so he started to put a service request sticker on my computer. He said, "To run diagnostics it is $80 paid in advance." I suggested to him that in the future he tell the customer upfront about the $80 service charge. But that is not why I am writing this review. I told him I had no problem paying to get it fixed but that I really didn't believe it was an $80 problem.. By then a technician emerged from the back. "Now this guy knows his way around a computer. He can help me!" So I asked him, "Could you take a minute and look at my computer and see why it is losing the internet connection minutes after starting it up?" He was my knight in shining armor! He looked at me and said curtly, "And I could break it in a minute too!" WHAT? Did he really just say that? I was speechless. This guy, well to be honest, both of these gentlemen were the opposite of helpful. Not only that, they made me feel foolish, like I was oblivious to the way of the computer tech... WHICH I AM! They are supposed to make me feel comfortable and take solace in knowing I am in good hands. Yet still that is not why I am writing this review. You see, the day before I had brought the same Macbook into the same store. I was waited on by a very kind and empathetic young gentlemen. I explained to him that I could not get my Macbook to start up. He grabbed my Macbook, with no fear that he might BREAK IT, to a work area behind the counter. Within minutes he had my computer fired up! He took a look at my power cord. "This is the problem. You have the wrong power cord. Your Macbook needs the 85W power cord. The cord you are using is meant for a much smaller computer." I had no idea! So he went and got me one. It retailed for $79 plus tax. I also purchased a phone adapter for my car. My bill came to a little over $90. And I was happy to spend the money. I had worried the Macbook was ruined. He told me I should get another 5 years or so out of the Macbook before I'd need to replace it. He then took the time to look at a picture of my two iMacs, one purchased in 2008, the other in 2011. He told me the older computer was basically useless but the 2011 iMac, with a servicing etc., for about $300 would be viable for another 2 or 3 years. And that is why I am writing this review. I have done a lot of business with Charlotte Street Computers. And my interactions with staff have always been exemplary. Including my visit yesterday, (Thursday, September 12, 2019.) But what happened today, well there is no excuse for that. It's laughable. And I imagine quite embarassing to the ownership of the business.