RALPH PEARSON

Review of Emotiva Audio Corporation

In general, I can say with all confidence that if ...

In general, I can say with all confidence that if you have a problem with Emotiva and they want resolve it you are the problem.

Don't go hating, I know this is a very strong statement. But fact is these people are all about quality and customer service.

If we as consumers or end users are to be fair and honest we would have to remember that this is a business. Like most businesses I'm sure that they would like to stay in business.

This sometimes forces less than favorable decisions or policies regarding interaction with consumers. As mad as I have sometimes been at what ever company I am having a problem with I try not to post less than favorable ratings or reviews unless I have backed away for a time to more comly put myself in their shoes.

This time more often than not, yields a more sensible and fair review which I feel we owe both the company in question as well as our fellow consumers.

In effect reviews and ratings are very powerful tools. I know they run the show at Amazon, e-bay and many other venues. If we are to consider ourselves fair or honest, we must remember the real world impact this can have on a company's bottom line.

I know i'm on a soap box here, but hear me out. What I have learned to consider when posting a review is just this simple.

"Know what your reviewing reviewing." E.g. Are you reviewing the products appearance and performance etc. or USPS, UPS's ability to get it to you in a timely manner as promised? I can't tell you the number of times I have seen companies suffer from a bad rating only to read,

"package arrived two days late so one star"

Take the guy above that gave poor marks for being dissatisfied with availability in his country or region etc. He obviously likes the product or he wouldn't be seaking it out. And do you think Emotiva just isn't interested in the money from people where he lives?

Now for however long Emotive's reviews suffers to whatever degree over what seems to be justified frustration but nothing to do with the product. And there are many, myself included, who don't have time to read every review in order to weed out the inconsiderate.

Bottom line is, these people have proven themselves through the years to be an innovative, caring and a hard working company. Offering true audiophile quality in their products priced far below most if any that can offer this level of quality and design.

Just saying, give it some thought before you knock the home boys. I have never had a reasonable need or request that they have not bent over backward to attend too.

And to the fellow who is having trouble getting his hands on Emotiva.

Can I suggest perhaps joining a related fourem and seeing if you can arrange through new found friendship a closed auction like on ebay etc. to have someone purchase what you're looking for then ship to you direct?

Sparing the details, but this would offer protection to both pasties and hopefully help you get "The Blue Light."

REP