Hell, helplessness, abandonment, ineffectiveness a...

Hell, helplessness, abandonment, ineffectiveness and silence for an answer.
16 weeks in Canada. Summarizing a lot and without going into details:
In the student's interview, a questionnaire is filled out to find out their hobbies, priorities, etc Here my daughter answered that she doesn't like animals and she preferred a family without pets and with children her age.
The day of departure is September 1, in August they inform us of the family that has been assigned: a single lady, without children at home, with 1 dog and 3 cats !!! We immediately contacted Interway, in writing saying that there had been an error. After insisting they called us on the phone. From Barcelona, they kindly try to convince us of the opportunity to overcome the aversion to living with animals.
Once there, the house was lost in an area where there was hardly any population. The lady had two jobs with which my daughter spent the afternoons ALONE at home, locked in her room because the dog and cats were waiting in the hall. The thing about LIVING with a family, nothing at all. We brought it to the attention of Interway, when we got a response it was to give us long, that the girl had to integrate ...
By the way, 6 Spanish students met at school. It's not what Interway was selling.
At 4 weeks, my daughter calls us more excited saying that an 11-year-old girl is coming home and that at least she will be able to talk to someone in the afternoon. What was our HORROR when he told us that the girl is a bit problematic and that before her arrival they had taken the knives from the kitchen and had hidden the pills (we were in shock).
We got our hair on edge, many sleepless nights. My daughter would lock herself in the room for fear that I would enter her room while she was sleeping.
The poor girl (abandoned by her mother when she was little, in two years she has gone through ten adoptive families and they have all rejected her) had several attacks and had to go home with the police. To all this, our messages to Interway begging to get our daughter out of that house. The coordinator in Canada that was assigned to him relativized everything. An ordeal.
From Interway Barcelona they tried to contact the Canadian agency to request a change. Here we go into who bears the expenses. Each agency blames the other. A brutal lack of coordination and communication. The days went by Seeing that this was a joke, we asked to change our family, paying what had to be paid.
The days passed and the Canadian coordinator commented that it was not easy to find a family. My daughter commented on the situation she was experiencing at school and we have to be very grateful for the reaction of the families of her classmates. Some did not have students at home and they registered with the agency to take her in.
After the eight weeks of being in Canada, he managed to change his family. To a family to whom we will be grateful all our lives.
I want to make it clear that the solution did not come from Interway or the Canadian agency. The solution was sought by my own daughter.
If you are lucky enough that your child is well in the family assigned to him, the experience can be good. But when things are not going well, you have your underage son on the other side of the ocean, who tells you about the situations he is experiencing and you see that the agencies are fighting you. There are no words to describe the helplessness and abandonment you feel.
This is not going to be the case, for my daughter and for all the families that, paying so much money, entrust the safety and integrity of their children to Interway.