As far as being an entity to 'force' LA Fitness to...

As far as being an entity to 'force' LA Fitness to respond to me after they did nothing for 3 months without out the BBB it got them to respond. I don't see how just a response that does not address 100% of the concerns and to just say names were mixed up is attending to customer service and satisfaction. Also, the business was allowed 2 weeks for a rebuttal but I was allowed 1 is not equitable. LA Fitness was not held to a customer service standard so I don't see the resolution. I don't see how lying and not for filling sales promises meets a business standard. The BBB is just an impartial entity so there was no resolution and LA Fitness got to keep money they lied to get. I would not recommend signing contracts with LA Fitness.