Jo Go

Review of BMW Toronto

I I have been to the Sunlight Park dealership many...

I I have been to the Sunlight Park dealership many times because it is close to where where I live in downtown Toronto. I prefer Parkview BMW, but it s out of the way. Anyhoo, This time I m prompted to leave a review. I took my BMW in recently for 3 recall items to be fixed, and another minor issue.

The good: Everything was fixed properly and ready the next day.
I remained in contact with Richard via text, and the billing process and payment easy.

The bad: Post Covid, I guess they fired the guys who drive the shuttles. They no longer offered shuttle service so you had to find your way home, and to get there. They didn t even offer a taxi chit, coffee, or a BMW trinket for your inconvenience.
Richard said he would have my car washed. That s something they use to do. When I went to get my car the next day, it was just as dirty as ever.
My FOB and invoice was in the glove compartment, so I drove my contactless experienced car to my regular guy to get washed and detailed.
When asked, Richard had no answer as to why the car wasn t washed, and just as importantly why someone else s invoice with all their information was in my glove compartment. He had sent mine via email, yet he still asked me if I had gotten my invoice and FOB. Dude, how else did I know what to pay, and why would I drive off without my original FOB? I had to ask him what he was smoking, because he was not referencing our conversation with HIS instructions from the previous day.

Customer service is so very important these days and if you are not willing to take an interest in your customers and do the little things that matter then you won t get repeat business. Everyone needs (repeat) business these days. So treat your customers like gold., because you need us. But do we really want you, or would we rather give our hard earned money to some other business that actually cares?!