Valerie Rawlings

Review of Euro Fox Services

Jeremy at Foxx Service saved Thanksgiving weekend....

Jeremy at Foxx Service saved Thanksgiving weekend. On Thanksgiving Morning when I discovered I had no hot water I started looking for a plumber. I called 3 companies that all had recordings that they d be closed til Monday! Called Foxx and the nicest guy called me back. His name was Jeremy. He said it would be terribly expensive to have him come out and he wouldn t be able to get a part on Thanksgiving but I should try the reset button! Who knew? He patiently gave me instructions for accessing that hidden button and the minute I pushed it, my water heater started to make very promising noises! Within 2 hrs I had hot water and all my guests were able to shower and we were able to properly clean the kitchen from our Thanksgiving feast. And it was free! I know exactly who to call next time I have a plumbing problem. Foxx Service is my company now and Jeremy is the BEST! Thank you so much for rescuing me!
UPDATE
The reset trick only lasted a few days. Jeremy came out and replaced the two heating elements in the water heater. However he discovered there was no power to the recirculating pump. He arranged for an electrician and the nicest guy, Sam Luna came out and checked every connection to the recirculating pump. It was very mysterious and actually this problem of no hot water upstairs had been occurring periodically ever since we moved in 4 years ago. There never seemed to be any "rhyme or reason" to it. Then Sam Luna discovered the switch that controlled the pump ( in my closet) was a 3Way! Then he went through the house and both attics as we tried to discover where the other switch was. AT LAST he found it on the bank of switches for the KITCHEN. We never knew what that switch was but it accidentally was switched many times. Hallelujah! Thank you SAM LUNA!!!! You are the best!