Catherine Yeboah

Review of MARCEL HOTEL

I would say this hotel was ok but not spectacular....

I would say this hotel was ok but not spectacular.
We had a room on the second floor which to my mind was a little on the small side. It was noisy but I think you can expect this from New York.
Upon arrival we were greeted by a basket of nibbles and drinks. We looked at the price list and found it prohibitive. $7 for 750 ml of Evian, $5 for a Kitkat is taking liberties.
I expect items such as ironing board and wardrobe to be standard fixtures in a hotel room but clearly I am mistaken.
The lack of free wifi in the room is disgraceful. This is the 21st century, I shouldn't be expected to pay $10 a day (per device) for wifi in my room. There is complimentary wifi up on the 10th floor but on 3 out of the 10 days I was here, it was not working. Surprise, surprise the $10 wifi had no such issues.
I might be being pedantic but I expect a power shower in the bathroom in a hotel of this standard. The shower there was a bit weak.
The lack of available power outlets was annoying.
The bed was a little on the short side. I am only 5"3 and noticed this.
Not changing the towels and bed linen every day unless you leave a card on the bed and towels on the floor is substandard.
The continental breakfast for $12.95 plus tax did not interest me at all. I was further out off eating anything that may have been on offer when I noticed ants (more than a few) crawling around the fruit basket.
The plus points about the Marcel are that the view from the rooftop of the 10th floor is spectacular. I would highly recommend going up there if you are staying at the hotel.
The staff are helpful and friendly. The gentleman at reception when we checked in gave us a map of Manhattan and the surrounding area which included all the subway lines/connections which proved to be invaluable.
The hotel is in a fantastic location. It is walking distance from attractions like the Empire State Building.
The room was always clean, the air conditioning did the job.