L

This place is beautiful ! I m rating the Lodge and...

This place is beautiful ! I m rating the Lodge and Spa a one star simply on the HORRIBLE customer service from Roman at the front desk. He has the nastiest condescending tone and offers absolutely no help when you call the front desk. Considering how much money my husband and I spent here on the Suite and dinning, to bring our daughter to see the fantasy lights, I would of liked a little more than a, no ma am and abruptly being hung up on, when we called to request anything. Our room wasn t stocked properly and when we called down to request the missing intems, his response was, no ma am, we don t have anyone to bring those items to you. We requested a pair of scissors and some tape and before I could even finished, he rudely blurts out, we don t have any, someone borrowed the tape and didn t bring it back and there s no one to bring you scissors! Once again, I was hung up on and left staring at the phone. We will never come here again and I mean NEVER!!

Comments:

No comments