Shania S

Review of Spokane County Regional Animal...

Depending on the day some staff are more helpful t...

Depending on the day some staff are more helpful than others. I was told that if my cat needed one to come back and pick up a cone after her spay. The tattoo was very bothersome to her as if she was allergic to it or it was burning her. When I went to work she had ended up licking the area quite bad. The film (which someone said was plasma??) seemed to almost leave a chemical burn. When I took her in it was really red and scabby and had some yellow infectious discharge.
They took her back and looked at her and the two ladies who were helping me only offered a location for me to buy a cone I would use for a maximum of 12 hours, rather than offer me a shelter cone like the woman before had mentioned. I was displeased with that specific visit. I had spent all this time going to the shelter worried about what looked like a burn not just unappreciated licking, and was told to spend money on something I would never use again.
While I am thankful they helped my baby and that they allowed her to stay with me since we are bonded, I wish some employees seemed more concerned about your concerns rather than only concerned about theirs.
They are still a business even if they are a shelter, they should treat each customer as if they are looking for a 5 star review from them. I know it's difficult but it's always good to offer the most help that you can rather than turning someone away as if they have no idea what they are talking about.
My cat is fine now, but her tattoo is nearly gone, due to the irritation and burn like area, most of it flaked off in a large, painful, and clearly at some point infectious scab. It was just covered in dried pus and blood.
I also wasn't sure that the anesthesia was supposed to have affects on her all day. She still had a wobble to her walk even 12 hours later.