There are coupons provided to be exchanged for tub...

There are coupons provided to be exchanged for tubing and other activities but they do not explicitly say in the coupons or online that there is a chance of not being able to obtain those tickets due to it being sold out. We bought 5 tickets ahead of time and had 2 coupons to exchange. Because there is not an option to exchange this coupon online thus we had to wait until we got to the resort.

Had we known this earlier, we would have come to the resort at an earlier time. It has been an extremely diasspointing visit after 3 hours of driving and only 5 out of 7 of us being able to do the activity intended.

Needless to say, I am upset at the way this issue is managed here. A few suggestions that could make the experience better for your guests:

- State on the coupon that there is a chance tickets cannot be exchanged due to being sold out.
- Have an option to exchange tickets online or have an option to buy tickets online and get a refund for the coupons on site.
- Set aside a number of tickets for coupon specific exchanges.

I sincerely hope you take this into consideration in the upcoming new year.

Cheers,
Tien