Every single person who works here from the reos u...

Every single person who works here from the reos up to Fred by far has zero customer service ability and frankly shouldn't have a job where they have any contact with human beings.

I was with eagle for almost 4 years for my auto insurance. I recently purchased a new vehicle and was quoted a lower price with progressive for insurance on my new car. I called eagle to cancel my current policy and was told to email a copy of my new insurance form. My new insurance was active as of June 26th, my policy with eagle did not expire until July 16th which was a full 21 days. I was told everything was submitted properly and that I should expect a refund in 5 to 7 business days.

Fast forward 3 weeks, several calls with their useless, uninformed customer service reps, and I've yet to receive a refund. Fred finally calls me this morning and informs me the refund amount was $35 and the cancellation fee, which had never been mentioned until today, was $35. So in turn I dont receive a refund.

I paid a total of $493.36 for a 6 month policy which still had 21 days left on it. Simply math would state that equals out to $82.23 a month or $20.55 a week. 21 days left on the policy should equal a $61.65 refund.

Thanks again Eagle for ripping me off and I hope to god no one else is stupid enough to ever use your company for their insurance.