Nathan Schooley

Review of BMW of Murray

I would like to preface that I typically have had ...

I would like to preface that I typically have had great experiences with the service department. This time in particular was not the same as others. I should preface that my car (BMW 528i xdrive) needed some work that cost quite a bit - but that is not the reason for this post.

My car had to be towed in on a Tuesday, and I towed it in C/O a specific rep - who wasn't the one who ended up receiving it. I feel that if BMW would have assigned the car to the rep it was supposed to get to, my experience would possibly have been better. I didn't know my car had been received all day. I had to call in close to 4pm to ask if they had received it, at which point they informed me they had. They told me they wouldn't get to it until the next day, so I waited until the next day...no call, so I called in close to 4pm to find out that they looked at it and it should be done Thursday (the following day). Following that (on Wednesday) I received the email/text with the parts and services that needed to be done which I agreed to then waited to hear back. Again, I waited until 4pm Thursday before reaching out, at which point they told me it wouldn't be done until the next day.

Friday, I didn't hear anything again so I reached out again around 4pm at which point they told me that the parts didn't come in so I needed to wait until Monday...I hope you are sensing a pattern here. Monday I reached out at 4pm and they said they got one part but not the other, and that it would be done Tuesday. Tuesday I heard nothing again, finally reached out at 3 at which point they finally told me it would be done at 5pm.

What was supposed to be a couple days, ended up being a week - and I had to proactively reach out to get the updates every single time. It was very frustrating to go through.

Finally, I got my car, paid the bill - OH, I needed to get my safety and emissions inspection done and the service rep said they would take care of it since they had it already, and that wasn't done - and when I got my car back, the back seat had been pulled out and not put back, granted, it was easy to pop back into the correct place but for me to have to do it just added to the frustration of this whole experience.

Would I recommend service here? Normally, with a warranty, I would totally recommend them, but based on this past experience, I would not.