I subscribe to HEETS Delivery but in the last thre...

I subscribe to HEETS Delivery but in the last three months I had to call the support every time to see why the delivery is delayed. This month I'm not even able to tell me what happened to the order. The support service is practically useless because it doesn't help you at all. But I am amused by the exhortations from IQOS club to various challenges. My challenge is to receive my products