Review of United Fulfillment Solutions Inc. | We used this company for over 5 years and didn't c...

4 years ago

We used this company for over 5 years and didn't c...

We used this company for over 5 years and didn't change out of sheer laziness, until the pain of using this incompetent, antiquated company became too much to bear.

The highlights
- Average email / support ticket response time (to your queries / issues) of 4 1/2 days (... yes, that's DAYS)

- Approximately 1 package in 20 either mislabelled, sent on the wrong (higher priced) service, or not sent at all

- Made a request on May 25th for a one off shipment. As of yesterday (over two weeks later) the shipment has not been made. When chased they merely responded with

"I am sorry about this I will update you soon.
Thank You,

Tracy Kossman
Account Coordinator

ISO 9001 Certified"

Considering they're a company with one function - store or send packages, my guess was that sending a package would be a fairly straightforward request but clearly not. Avoid this company at ALL costs.

What you save by their relatively cheap rates, you more than make up for with their incompetency, and overcharging.