Bad. Ferries canceled without notice, right at the...

Bad. Ferries canceled without notice, right at the departure time (Termoli - Tremiti); to request a refund at the ticket office, they say to make the request on the internet; on the site there is no trace of a refund request form (there is only one complaints page) and after sending the request via email I never received a reply. It's been over 3 months now. Bad.