I have never had to write a bad review! I am not o...

I have never had to write a bad review! I am not one to complain, nor hard to please, not that they even tried! This experience has been terrible. Worse is that we were brushed off and even walked away from twice! We checked in at around 2 in the morning after driving about 8 hours. When we arrived our room was not what we booked more then a month in advance with a group! We reserved a room with 2 double beds for 3 adults, one being my 16 year old son. They gave us a room with a king bed and a roll away bed, that we had to set up, and only after I asked how 3 adults can sleep in one bed? The front desk was beyond rude and acted as if we were in the wrong for being upset to have a problem. Basically told us it was not his fault and there was nothing he could do, we needed to talk to the manager in the morning. Never noted our complaints and it was like pulling teeth to get any information as to who could/Should resolve the issue. Needless to say we didn't sleep well. When we did go back down in the morning it was again more excuses and not much satisfaction. They told us our room, the original 2 double bed room would be ready in about an hour. So we then had to wait and waste more time to get what should have been our "guaranteed reservation". After everything we were offered breakfast for the next morning? I tried to write a Review through their website link but when I put in my conformation # surprisingly it said "not found" very poor customer service, treat you like your the problem, could go on with more but would like to try to enjoy what I can out of this short stay, fingers crossed!