Made order online for delivery and paid using bank...

Made order online for delivery and paid using bank card.
Come out of website. Went back on website to check progress and said that store is no longer taking online deliveries. Called store and had no order from myself. Checked bank account and money has left account. Called customer services and was no help whatsoever. Requested a call back from manager but nobody called. This happened last Thursday and money still not returned to account. All I wanted was pizza for a birthday party and paid for it but received no pizza.