Lau Jun Kiat

Review of Shangri La Georgetown,Penang

Overall experience at Hotel Jen Penang was great w...

Overall experience at Hotel Jen Penang was great with its Guest Relation trying to reach us even before our stay.
Some of the amenities broke down during the stay and the switch were broken but does not affect the overall stay experience.

We did meet some slightly rude staff from the hotel Lobby Cafe during our breakfast on the day of departure but I do hope it is a lone incident and hope that they could be more accommodating in allowing us to swop seats given that it is already off peak. On the other hand, we do have vivid memory of the staff by the name of Wan Yi from Club Lounge that went the extra miles to Ensure that we had a great time at the lounge.