Alexandra Cerone

Review of Montana Adventure Club

We had the most disappointing part of our weekend ...

We had the most disappointing part of our weekend due to this company being a complete scam. We planned our sisters bachelorette weekend and called to book out a whitewater rafting trip. On the phone, they told me it would be a blast and have great rapids and that they would provide a speaker. When deciding between the half day or the full day, he told me the adult groups all wished they were going for longer and the half day version was just for families with kids. So we booked the full day and it ended up being a float ride, with the wind going against us, causing our whole boat to have to paddle the entire time, freezing cold because they don t provide wetsuits (very obvious this company does not care about customer service), and of course they forgot the speaker. There were no rapids and so the ride ended up taking an hour and a half LONGER than we had planned for, despite our entire boat trying to paddle as much as possible. We were all asking if there was a short cut or a way to get to the end of the trip sooner. Our guide did the best he could, but we feel completely cheated in a full day of our weekend, as well as having to pay a lot of money for such a terrible, miserable experience. When I contacted the Manager, he could not have been more apathetic of our experience and of their terrible customer service; adding even more frustration and regret. He said we should have been the ones to know how cold it was going to feel and should have asked for wetsuits. And that it should have been obvious that there would not be any rapids. Um, why are you calling it a WhiteWater RAPIDS Experience?! This company is a scam.