Marie Koski

Review of Sarat Ford Dealership

I love my 2014 CMAX, but twice it has just had no ...

I love my 2014 CMAX, but twice it has just had no power- none, and had to have it towed to Sarat, where they could not find the problem. The second, and most recent time I was not happy to be charged for what I felt was a repeat of a previous problem and when asked to answer a survey about my experience - or call if it was less than acceptable, I chose to call. The upshot is I was given a loaner car while they took a closer look at my car. Still no idea why I occasionally lose all power, but I felt that Sarat at least listened and responded to my complaint and concerns.