Good news is they found and fixed the issue with m...

Good news is they found and fixed the issue with my coolant leak and it was covered under warranty.
Bad news is the shuttle service. Dropped off my car at 8:30am (my scheduled appointment time) and waited almost an hour for the shuttle, which actually never came. After a half hour, they told me the shuttle would be here in 5 minutes; 15 minutes later they said 10 minutes. When I complained, the sales manager ended up driving myself and another person (who had been waiting longer than me) into downtown Hartford. Fortunately, the return shuttle went much smoother.