Jennifer Sahler

Review of Fort Lauderdale Marriott Harbo...

Never again. And now I'm left questioning the inte...

Never again. And now I'm left questioning the integrity of Marriott and every property that they own. I wasn't allowed to give less than 1 star so I give the 1 star to the pool area and the kids club employee who actually took the time to explain to us what happens in storm situations.

Worst experience ever. Cockroaches. In a 5 star resort. Had to ask for bedding for the pull out bed. Waited 30 min for that. Rude front desk staff and management. 90 minutes and 2 phone calls to have the dead cockroach removed from my room only to have a live one almost crawl in my hair out of a lobby couch a little later. Auto checked out by the hotel on the second day of our stay "by mistake" and didn't know until we were trying to order drinks. Upon fixing that was informed we had to check out the next day regardless of our reservation due to weather. Had we not been at the desk asking about the auto check out we wouldn't have known about the hotel closing for hurricane preparations. Charged exorbitant resort fees for "amenities" we couldn't use. Nobody made any apologies for our inconveniences nor did they seem bothered by cock roach infestation. Marriott and the hotel specifically have ignored my emails and social media requests for any type of resolution. This resort is over priced for what they offer, staffed at the front desk by rude and inconsiderate people, and is infested with cockroaches. It's not worth the money in any way shape or form. Don't be romanced by the blue cones denoting "private beach" the rest of the resort (except the pool) is atrocious.