My wife is here for almost a week. She came for a ...

My wife is here for almost a week. She came for a procedure in her bile duct through E.R. She is having an excruciating pain for almost a week. We're dealing with a very inexperienced group of nurses and doctors in the 5th floor. After 5 days and a lot of requests the doctor finally showed up. I'm really in shock. I have been here a couple of times in the past and the treatment was always outstanding and the team was respectful and careful. We're dealing with a group of people that seem to be very disoriented. The doctors ordered a treatment and the APRN did something different and then the nurses did something different again. Crazy to me. Doctors ordered a medication through IV after we explained how pills can affect her actual condition. They agreed to use an IV pain medicicine. After we were waiting for hours doctors orders never show up in their system. We have to go to the APRN who are in charge of the floor. They did order a pill medications that affect my wife condition and also causing another long delay in her pain treatment. After a couple of times of talking to them they decided to put my wife in a IV pain medication. Believe it or not, in all this time the nurse disappeared and his assistant came back with another two pills saying that my wife already took a pain medication. The nurse left the pill in her room a pill in a cup (oxicodone) and her assistant went out to look for the nurse, leaving my wife without any medicine for hours. I was then forced to go downstairs and start a complaint. I had to explained the whole situation again and asked for a room change to avoid my wife's mistreatment specially with the night crew. Do you think that a patient with an almost 9 or 10 in a pain level has to stand up at 2 or 3 am and take her pole and bag of fluids and carry it to the nurse station to get assistance to go to the bathroom and they start laughing and told her to go back to her room and use the bottom in her bed to call. This is unbelievable that nurses who are supposed to bring care and love are leaving her with more pain. These has really been a nightmare for all of us. Affecting us in every possible way. So sad to experience these kind of situations in our health system. In which hands are our health today?. Beautiful facilities, lot of equipment with a top technology and many many employes but where is the HEART.